IDBI Bank Recruitment 2016 for the post of Chief Customer Service Officer

IDBI Bank Recruitment 2016 for the post of Chief Customer Service Officer

IDBI BANK

Advertisement No. 01/2016-17

ADVERTISEMENT FOR APPOINTMENT OF INTERNAL OMBUDSMAN IN THE BANK AS CHIEF CUSTOMER SERVICE OFFICER ON CONTRACT BASIS

1. Company Profile

IDBI Bank Ltd., owned by Government of India, is a leading provider of complete range of retail and corporate banking services to its clients. The Bank proposes to appoint an Internal Ombudsman designated as Chief Customer Service Officer (CCSO) (one position) on contract basis.

Applicants are advised to submit the application form hosted on the Bank's website at www.idbi.com latest by May 07, 2016 after carefully going through all the instructions given in the advertisement.

2. Job description (in brief)

The system of Internal Ombudsman as Chief Customer Service Officer has been introduced in the Bank as per the Damodaran Committee recommendations on customer service. The CCSO of the Bank is required to act as the Internal Ombudsman of the Bank to strengthen the grievance redressal mechanism. 

2(a) Reporting

The Chief Customer Service Officer shall report to the MD & CEO of the Bank.

3. Eligibility Criteria

S. No.	Particulars	Eligibility criteria
(i)	Cut-off date	April 01, 2016
(ii)	Age	Not more than 65 years as on the cut-off date.
(iii)	Experience	Minimum ten years of experience in Branch and /or as Regional Manager and/or General Manager (Field Operations).
(iv)	Essential profile / Qualification	Retired senior banker (superannuated / VRS optee) from a  Schedule Commercial Bank ( preferably from a Public Sector Bank other than IDBI Bank ) not below the rank of General Manager of PSBs (Scale VII). The incumbent should have minimum of two years’ experience as General Manager.

- Applicant selected for the assignment should obtain clearance from the previous employer, if required, for taking up the assignment with IDBI Bank.

- Depending upon the requirement, Bank reserves the right to cancel or restrict or curtail or enlarge any or all of the provisions of the selection process, if need so arises, without any further notice and without assigning any reason there for.

4. Terms and conditions of engagement:

(i)	Period	Contract will be for a period of three years, to be reviewed on yearly basis.
(ii)	Type of appointment	Contractual appointment.
(iii)	Remuneration	Consolidated remuneration of 60,000/- per month subject to deduction of taxes as applicable.
(iv)	Leave	12 days of Casual Leave (CL) for every calendar year. However, if the contractual period starts mid of a calendar year, proportionate CL shall be accordingly  granted. Other special leave, if any, at the sole discretion  of the Bank. Unavailed leaves cannot be encashed.
(v)	Termination of contract	The contract may be terminated by either party giving to other one month’s notice or pay in lieu thereof.
(vi)	Superannuation benefits	No superannuation benefits shall be applicable.
(vii)	Service rules	In addition to the terms and conditions of appointment, during the contractual period, the appointee shall generally be governed by the IDBI Bank Ltd Officers Conduct Discipline and Appeal Rules, 2006.
(viii)	Other facilities	Hired car with driver as per the eligibility of CGM grade officer in the Bank. Reimbursement of Telephone or Mobile charges as per the eligibility of CGM grade officer in the Bank. No other perquisites and facilities would be extended.
(ix)	Residual matters	As may be decided by the IDBI Bank Ltd.

5. Reservation: The position is unreserved.

6. How to apply:

6.1 The applicants are advised to fill their applications strictly as per the format provided by Bank on its websites (www.idbi.com). The application form should be typed or neatly handwritten in English on a good quality "White A- 4 size" paper. The application must have the latest passport size photograph affixed and duly signed across. Application must be complete in all respects. Incomplete and illegible applications will be rejected. 

6.2 Application should be accompanied by attested copies of relevant certificate(s) / documents, in support of proof of age, category, educational qualification, work experience, etc. as mentioned in the application form. Please note that applications without complete documents are liable to be rejected.

6.3 The application form along with attested copies of relevant certificate/s may be sent by ordinary post only. The application form complete in all respects and duly signed should be sent in a cover super scribed as “Application for appointment of Chief Customer Service Officer - on contract basis – 2016” and addressed to The General Manager – Recruitment Section, Human Resources Department, IDBI Bank Ltd., IDBI Tower, 21st floor, WTC Complex, Cuffe Parade, Mumbai – 400 005. 

6.4 The duly filled application form can also be deposited in box specially kept for the purpose at the Reception counter of IDBI Bank Ltd. IDBI Tower, Ground Floor, WTC Complex, Cuffe Parade, Mumbai – 400 005.

6.5 Applications complete in all respects alongwith attested copies of the required documents should reach the Bank on or before May 07, 2016. Applications received thereafter will not be entertained.

7. Selection Process:

7.1 Selection process will consist of Personal Interaction (PI) before the selection committee. The Bank will undertake a preliminary screening of the application for preparing, if necessary, a shortlist of eligible applicants to be called for PI and decision of the Bank in this regard shall be final. Thus, merely fulfilling the requirement laid down in the advertisement would not automatically entitle any candidate to be called for PI. 

7.2 The details regarding the time, date and address of the venue for the PI will be intimated to the short listed eligible applicants.

8. General Instructions

8.1 In case, it is detected at any stage that the applicants do not fulfill the eligibility criteria and/or have furnished incorrect information or suppressed any material information, their candidature will be cancelled and if appointed, their services may be summarily terminated without any compensation thereof.

8.2 In all matters regarding eligibility, minimum qualifying standards in PI, assessment thereof and communication of result, the Bank's decision shall be final and binding on the applicants and no correspondence shall be entertained in this regard.

8.3 Canvassing in any form will be treated as a disqualification.

8.4 The Bank reserves the right to reject any or all applications without assigning any reason/s thereto.

8.5 The Bank reserves the right to modify/amend/reverse/cancel any or all of the provisions of the selection process if need so arises, without any further notice and without assigning any reason thereof.

Important Dates : 

• Last Date of Receipt of Application: May 07, 2016

For more details regarding age limit, educational qualification, selection process and how to apply and other, click on the following link…

Download Application Form

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